How many times have we jumped in with a solution to a problem. An occupational hazard in our busy lives. However, without careful consideration it can create additional issues. Planning the best course of action is essential when involved in making decisions. Many action plans have been articulated in professional articles that outline the steps involved. Harvey, Bearley & Corkrum (2001) promote 6 core steps essential in decision making:
Mindset
focus on the outcome, context of the circumstance and setting
what are the restraints (including personnel)
Problem Definition
clearly define the problem
clearly articulate the problem
Solution Criteria
become outcome driven
identify outcomes
outline needs and wants
Possible Solutions
clarify solutions
Solution Choice
communicate solutions to all involved to ensure all know of the solution
Implementation
Plan - Do - Inspect
Planning requires action planning, identifying what needs to be done and by whom
Doing and Inspecting carries out the action plan and monitors it.
Continue to evaluate and monitor the results.
It is important to complete the 6 steps sequentially and resist the temptation to race ahead. Developing a habit to consciously implement a sequential plan of action to decision making and problem solving is important.
Monday, August 3, 2009
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